Work
Center Work
Center
The following topics are discussed on this page. Use the links to jump to the desired subject:
Introduction to the Work Center
Viewing Details (Patient View)
Viewing Details (Task Schedule)
The Work Center is the healthcare team's portal to instant patient information, providing access to the frequently used clinical areas of the patient chart. Vital patient information, including a patient picture, is displayed on-screen, and detailed information essential to manage the whole care of the patient is accessible with a click of a button.
The Work Center allows you to:
View a Customized Work List -
See all patients in the facility or only patients assigned to a specific
user; Also, sort by patient or by time for better day planning.
Directly Access Patient Information
- Access other charting areas with a list of personalized menu options
and see a picture and basic demographic information.
View task workload - View a tally
of all, overdue, and stat tasks.
View and acknowledge alerts - View
and acknowledge alerts for new, edited, and deleted orders, critical
lab alerts, alerts based on clinical decision support rules, future
orders alerts, and alerts based on Health Maintenance alerts.
View
and complete interventions - View
and document activities/interventions that are directly related to
the Plan
of Care.
View and complete tasks - View and document tasks for the patient.
The primary user of the Work Center is the nurse; however, with the ability to customize the module buttons, it is also useful for techs, CNAs, therapists, and other hands-on caregivers. The work center is customized by user role so that only the screens they use the most are visible.
From the Hospital Main page, click the Work Center button. The Work Center page is displayed.
If you see the alert icon, 
, next to the Work Center button on the Main page, this means that Clinical
Decision Support (CDS) alerts are present that need to be acknowledged.
These are patient alerts that are generated based on rules that
are maintained in Maintenance > General
> Clinical
Decision Support. Click the Work Center button to proceed to
the Work Center to address and acknowledge the alerts. See Patient
Alerts for additional information.
The Work Center is divided into two on-screen areas: the list area and the details area. The green list area contains a list of either patients or scheduled times. Select the desired list in the View field: Patient or Task Schedule. The details area on the right side of the screen provides more details and accessible functions for the selected item in the green list area.
The Filter field is set to My Patients, which displays only the patients/scheduled times assigned to the logged in user. You can change this field to All Patients, which displays patients/scheduled times for all non-discharged patients or patients who have been discharged on the current date. (Patients are assigned to users using the Assign Staff function.) In addition, use the Units field to narrow the list by a specific nursing unit and the Patient Class field to narrow the list by patient class type(s).
To save filter settings, go to Actions > Save All Patients Filters. This saves your settings as a default for the next time you return to the page.
The Patient view includes 3 columns for each patient:
The Stat column displays the number of unadministered tasks that have a priority of 'Stat' up to 12 hours in the future (from the current system date/time).
The Past Due column displays the number of tasks for each patient that have passed their scheduled due time.
The Total Due column displays the number of Stat orders/tasks, Past Due orders/tasks, and all other orders/tasks due for the next 12 hours.
The Task Schedule view displays past due tasks and 1 hour time slots for 12 hours. There are 2 columns behind each time slot:
The Stat column displays the number of unadministered tasks that have a priority of 'Stat' for that time slot.
The Due column displays the number of unadministered tasks that have a priority of Stat and all other tasks due within the hour time slot.
When viewing the Work Center in the Patient View, click the desired patient in the green area to list the patient information, alerts, and tasks due in the details area located on the right. The number of alerts in each category are listed in parentheses on the section tab header. You must expand each section to view the alerts in that section.
Patient Information: The top portion of the details area contains patient information such as name, physician, room, and location. Also, a carousel of buttons is available to access all Hospital functions. Click the desired button to jump quickly to that page.
Alerts:
If alerts exist for the selected patient, they are displayed just below
the patient information. To acknowledge the alerts, click the 
button. Once acknowledged, the alert is removed from
the list.
Interventions: Interventions are activities that are directly related to the Plan of Care. If present, they are displayed just below the Alerts section. See To complete interventions for details on completing an intervention.
PRN/Cont: PRN tasks are displayed here in this section. Click the Show Details button to view additional details regarding the task, including start and schedule date, ordering physician, frequency, and special instructions. See To complete tasks for details on completing a PRN task.
Tasks: Scheduled tasks are displayed below the PRN/Cont alerts (if present) and patient information. Tasks are sorted by Priority where Stat and Overdue (past 12 hours) tasks are displayed first; then, scheduled tasks for the next 12 hours. Each task displays the description, priority, scheduled date, and time for the task. You can change the order to sort by Task or Time, by selecting the appropriate option from the Sort drop-down list. Click the Show Details button to view additional details regarding the task, including start date, ordering physician, frequency, and special instructions. See To complete tasks for details on completing a task.
Communications: The Patient Communications sections displays recent communications with the patient. You can edit the original, remove, acknowledge, or addend the communication:
Show Details: Click this button to view details and history for the associated communication item. When the details are displayed, if the history section is not expanded, click the expand arrow to display the history information. For each item in the History section, you can vie w the associated log by clicking the Change Log button.
Edit Communication: Click the Edit button. The Edit Communication box is displayed. Update the information in the Communication field and then select a reason for editing in the Reason field. Click Save.
Remove a Communication: Click the Remove button. The Remove Communication box is displayed. Select a reason for removing the item in the Reason field and if desired, enter notes in the Comments box. Then, click Remove.
Acknowledge a Communication: Click the Acknowledge button. The Acknowledge Communication box is displayed. Select the appropriate Status: In Progress, Resolved, or New. If desired, enter notes in the Comments box, . Then, click Save. (Note: If the Assign Staff field is completed during the acknowledgement process, the item is moved from the Unassigned section to the Assigned section.)
Update a Communication/Assign Staff: Click the Update button. The Update Communication box is displayed. This box lets you update all the details of the communication and add comments and/or additional information to the original entry. This is where you assign staff for this communication and move it to the Assigned Communications section. See To add a communication for details on each field.
Draft Notes: The Draft Notes section displays notes that have been started on the Chart Notes page, but have not yet been signed and finalized. These notes do appear on the Chart Notes page for all users, but they are unavailable for viewing until the note has been signed.
When viewing patients using the My Patients filter, there are additional options available at the top right of the page: Add Patient, Remove Patient, and Print.
Click Add Patient to display the Add Patient window and add one or more patients to your list. In the Add Patient window, you can filter the list of patients by selecting a specific patient class from the Patient Class drop-down list, or you can use the Patient field to search for a specific patient. (See Selecting Patients for more information on how to find a patient.) The list of patients is displayed according to the selected criteria. Check the boxes of the patients you want to add and click Save.
Click Remove Patient to remove one or more patients from your list. The Remove Patients window is displayed with a complete list of your assigned patients. Check the boxes of the patients you want to remove from your list and click Save.
Click Print to print the Work Center Report.
The Work Center Patient > My Patients view defaults to display patient data for those patients admitted in the last 3 months. And, the Task Schedule > My Patients view defaults to display patients admitted in the last 2 weeks. However, all pending (unsigned) items are always displayed.
If you wish to see data from an earlier period of time, click Actions > More Filters. The Admission Date box is displayed. Select the appropriate Admission Date and click Select. Patient data from that admission date is displayed.
When viewing the Work Center in the Task Schedule View, all past due tasks are listed initially to be handled first. Or, you can click Past Due, located in the time list, at any time to view the past due tasks. Click a scheduled time in the green area to list the task information, alerts, and tasks due in the details area located on the right.
For each task, the patient name is displayed along with MR#, Visit #, Physician, Room, and Location; then, the task information below, which includes the task description, priority, and time.
You can complete tasks from either the Task Schedule view or the Patient view.
Check the box(es) and click Complete Selected located in the upper right corner of the page. The Complete Task box is displayed.
On the Task tab, select Administered or Not Administered.
Review the Date/Time fields and modify, as needed, using the calendar and clock buttons. Note: You are not allowed to enter a date/time in the future.
The Quantity field defaults to 1. Modify, as necessary, by entering the appropriate number in this field.
If desired, enter comments in the Notes field.
To add charges to this
task, click the Add Charges
tab. The existing charge for this task is displayed. Click 
to display the Add Additional Charges box. From this
box, type the new charge in the Charge
field. (As you type, existing matches are displayed for selection.)
Enter the Quantity, Modifier 1, and Modifier
2 (if applicable). Then, click Save
and Close. Or, if you have more to add, click Save
and Add More.
Click Save from the Complete Task box. Once tasks are completed, they are removed from the list.
From the Intervention list, check the box(es) and click Complete Selected located in the upper right corner of the page. The Complete Task box is displayed.
Select Administered or Not Administered.
Review the Date/Time fields and modify, as needed, using the calendar and clock buttons. Note: You are not allowed to enter a date/time in the future.
If desired, enter comments in the Notes field.
Click Save. Once interventions are completed, the Last Charted Date/Time is updated.
When a Pending Medication Reconciliation exists, an alert is sent to the Clinician Work Center. This alert is dynamic – when the clinician acknowledges the medication reconciliation alert, it acknowledges the reconciliation just as if the user was on the medication reconciliation page. It does not require the clinician to return to the medication reconciliation screen to complete the reconciliation. If edits need to be made, the clinician should return to the Medication Reconciliation page. See Medication Reconciliation for additional details.
The Work Center displays a patient image box located next to the patient name information. To load the patient image, use the following steps:
Go to Patient Registration > Registration. In the Search For box, type the name of the patient you are looking for. Then, in the top grid, highlight the desired patient and click Edit MPI. The Edit Master Patient Index window is displayed.
Click the @Images button. The Healthland Document Viewer is displayed.
Click the Import Documents button which is located above the File Console, next to the Printer icon. The Select Document(s) to Import window is displayed.
Browse to locate the image and select it. Then, click Open. The Document Properties box is displayed.
In the Divider field, use the drop-down list to select the Patient Images divider. Then, click Ok. The image has been attached to the patient's MPI record.
To enable viewing of the images, perform the following setup in User Administration:
To activate viewing for a user role, you must also go to User Administration > Master Files > User Roles and ensure that the Hospital > Image Type - Patient Images security item is set to Full Access.
Go to User Administration > Master Files > Filebound Project Application settings... and for each of the Centriq applications that you would like the image to display, you must select Patient Medical Records in the Filebound Project column. For example, locate Hospital in the Centriq Application column, then, click in the Filebound Project column and use the drop-down list to select Patient Medical Records. Click Save. Repeat for additional applications, e.g. Clinic.
And, go to User Administration > Master Files > Filebound - Divider Settings and ensure that for the Divider Patient Images, the appropriate applications are checked in the Applications grid, i.e. Clinic, Hospital, etc. (as identified in the Filebound Project Application settings). Then, click Sync Dividers.
From any view, filter, or selection, you can print the current display by clicking Print. The selected information is displayed in a window, where you can use the browser print function to select the desired printer and print.
Using the Shortcut Tabs: Search, Demographics, Summary, and Allergies |