Patient Portal (InteliChart)

Healthland has partnered with a third party vendor, InteliChart, to provide patient portal functionality to our facility's patients. This functionality is a core measure in Stage 2 Meaningful Use criteria: Core Measure #6: Patient Electronic Access: View, download, and transmit.  

The use of the Patient Portal, powered by InteliChart, requires setup and licensing. Contact your Healthland Account Representative for details.

The patient's clinical record can be uploaded to the Patient Portal from the Medical Summary page. See Medical Summary for details.

Quick Registration and PHR/Patient Portal

In Quick Registration, the patient's email address is entered. This field is required is the facility is licensed with the patient portal functionality. When saved, the patient information and patient data is updated into the patient portal. In addition, if the Register PHR Access box is checked, the registration process is initiated when you click Save on the Quick Registration page. See Quick Registration for additional details.

In the Registration group on the main page, you can launch the Practice Portal by clicking the Practice Portal button. This displays the Practice Portal in a new web browser page. The Practice Portal is used to  set up and maintain the practice preferences and settings.

Patient Communications and PHR/Patient Portal

When patients are using the Patient Portal functionality, they have the ability to send/receive messages to the provider, including appointment requests and referral requests. These messages are displayed in the Physician Work Center and the Patient Communications application within one hour of being sent. See Patient Communications for details.

Physician Work Center and PHR/Patient Portal

Using the Patient Portal, the patient has the ability to send/receive messages to his/her provider. When sent to the physician/provider, these messages are displayed in the Physician Work Center. See for details.

In the Work Center group on the main page, you can launch the Physician Portal by clicking the Physician Portal button. This displays the Practice Portal in a new web browser page.

To register/activate a patient for the Portal

For patient's to have access to their record, they must complete the registration/enrollment process. This process usually starts at the clinic (or hospital) while the patient is there, e.g. at the time of discharge or the check out process in the clinic.

  1. Log in to the Practice Portal. (Note: If you have multiple companies, make sure to select the correct company from the drop-down list in the black bar at the top of the page.)
  2. Go to Patient Administration. The Patient Search tab is displayed. [+]
  3. Type in the patient's last name and/or date of birth in the fields provided and click Search to locate the desired patient. Matches to the criteria you entered are displayed at the bottom of the page. [+]
  4. Locate the correct patient and click CREATE PIN. (Note: If the patient has already received a PIN, you will see a SELECT PATIENT button instead of CREATE PIN. You can click SELECT PATIENT to access the CREATE PIN button.)
  5. The PIN window is displayed. [+] This window contains the PIN and several options about how to send it to the patient:
  6. You can print a copy of the PIN to provide to the patient by clicking the Print button in the top left corner of the window.
  7. Click Send and Close. Based on the selection(s) in step 5, a message is sent to the patient with the PIN, a link, and instructions on completing the enrollment. The patient will need an internet connection to complete the enrollment process.

Additional Methods to generate PIN

From multiple places within Centriq, the caregiver can generate the PIN letter that can be given to the patient to complete the patient portal registration process. The following locations have a Generate Patient Portal PIN button. Click this button to display the letter that includes a PIN that can be printed and given to the patient:

Next Steps for the Patient

This section discusses what happens next for the patient to complete their enrollment, from home or other location with internet access, after they receive their PIN information via text message and/or Email.

  1. The patient receives the welcome Email (produced from the actions taken in To register activate a patient for the Portal). [+]
  2. The patient clicks the link contained in the Email. The Patient Portal Registration screen is displayed.
  3. The patient follows the instructions on screen to complete 2 steps:
  4. The Congratulations! screen is displayed.[+]  
  5. The patient receives an Email with a link to confirm the Email address. [+] The patient must confirm the Email address to get started in the portal.
  6. After clicking the link to confirm the Email address, an InteliChart window is displayed that indicates the account is activated. [+] The patient can now log in and review their electronic health information, including visits, medications, problems, labs. In addition, the patient has the ability to send a message to their provider.[+]

Maintenance

There are maintenance items associated with the use of the Patient Portal, powered by InteliChart. See the Maintenance section for details.

Additional Resources

There are additional resources related to the Patient Portal in Learning Depot. There are training assets for you and your facility, as well, as documents that your facility can use to re-brand and distribute to your patients. You can find these documents in Learning Depot using the following links:

Patient Portal (InteliChart) Course Assets

Marketing the Patient Portal to your Patients (for Hospitals/Clinics)