Business Office Checklist

Patient Registration tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Daily

Complete all visit entry (Inpatient/Outpatient/ER, etc.)

 

 

 

 

Daily

Review quick admit episodes

 

 

 

 

Daily

Review pre-admit episodes

Review an pre-admits which are prior to the current date. Inactivate/delete visit/unneeded episodes.

 

 

 

Daily

Verify/complete discharges

 

 

 

 

Daily

Verify/complete all transfer registrations

Patient class/patient type changes.

 

 

 

Daily

Verify/complete all transfer patients

Room/bed transfers

 

 

 

Daily

Run Patient Census Report

Verify midnight census between system and patients in-house at midnight

 

 

 

Daily

Review Automatic Charge Transfer Episode Report

Applicable if charges are not set to automatically transfer

 

 

Billing tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Daily

Room charges:

  • Enter room charges

  • List/print room charges

  • Post room charges

 

 

 

 

Daily

Enter charges:

  • Enter charges

  • List/print charges

  • Post charges

 

 

 

 

Daily

Enter ambulance charges:

  • Enter ambulance mileage charges

  • List/print ambulance charges

  • Post ambulance charges

 

 

 

 

Daily

Merge charges:

  • Merge charges

  • Edit bad merged charge records

  • List/print merged charges

  • Post/merged charges

From Clinical or third party interfaces

 

 

 

Daily

Process (and post) bills

 

 

 

 

Daily

Process (and post) recurring bills

Make sure recurring patient classes are processed monthly at a minimum

 

 

 

Daily

Print/review Admissions Without Charges Report

Patient Registration > Reports: Review/edit/enter charges on admissions

 

 

 

Daily

Combine bills

Applicable if charges not set to automatically transfer

 

 

 

Monthly

Print/review Outstanding Charge Report

Review for old or future dates (Example: 1+ month ago or charges with dates in future years)

 

 

 

Monthly

Complete period end

Completed after all expected/anticipated charges have been processed and posted for a period

 

 

 

On demand

Change charge master rates (MM)

Can be done monthly, quarterly, or yearly when charge master codes are associated with Materials Management items

 

 

 

On demand

Change charge master rates

Monthly, quarterly, or yearly

 

 

 

Yearly

Import RVU values

Optional (if utilized)

 

 

Health Information Management tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Daily

Abstract/code episodes

 

 

 

 

Daily

Review uncoded visits

Review accounts over 30 days. (Go to Health Information Management > Reports > Coding Episodes.)

 

 

 

Daily

Enter and complete chart deficiencies

 

 

 

 

Daily

Enter and complete release of information requests

 

 

 

 

Monthly

Print/review Duplicate Patient Report

 

 

 

 

On demand

Merge MPI for patients with 2 or more medical record numbers

 

 

 

Insurance Processing tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Daily

Edit/review claims (UB and 1500)

 

 

 

 

Daily

Print/review Claims Work List > UB and 1500

Review late charges, negative charges, and zero/blank charges

 

 

 

Daily

Print claims (UB and 1500)

Optional

 

 

 

Daily

Download and transmit claims (837I and 837P)

 

 

 

 

Daily

Print and review Tallying Report

Go to Insurance Processing > Reports > Tallying Report > UB/1500

 

 

 

Daily

Review not transmitted/not printed claims

Review List UBs/List 1500s for any claims 30-60+ days old that have not been submitted. Ensure no claims are on hold

 

 

Accounts Receivable tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Daily

Enter and post transactions (payments)

 

 

 

 

Daily

Enter and post miscellaneous cash

 

 

 

 

Daily

Merge patient registration co-pays

 

 

 

 

Bi-weekly

Merge payroll deductions

 

 

 

 

Daily

Process 835 (ERA) payments

 

 

 

 

Daily

Print/review Daily Balance Report

Verify system is in balance to GL

 

 

 

On demand

Enter and post refunds

 

 

 

 

Monthly

Process finance charges

Done prior to patient statements

 

 

 

Weekly/monthly

Process small balance write offs

Done prior to patient statements

 

 

 

Weekly/monthly

Print/transmit statements

Patient statements/monthly statements

 

 

 

Monthly

Print/review credit balances

 

 

 

 

Monthly

Complete period end

Completed after all payments/transactions have been processed and posted for a period

 

 

Collections tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Daily

Work bills listed in Patient Work List

 

 

 

 

Daily

Work bills listed in Guarantor Work List

 

 

 

 

Daily

Print/send collection letters

 

 

 

 

Monthly

Transfer bills to/from collections

If applicable

 

 

 

Monthly

Transfer bills to/from bad debt

 

 

 

 

Monthly

Create download for collection and/or bad debt bills

 

 

 

Scheduling tasks

Date

Frequency

Procedure

Information

Responsibility

Backup

 

Yearly

Update schedule rules for upcoming calendar months/years

 

 

 

 

Yearly

Update holiday schedule